MSG-specific privacy information — updated November 10, 2026
MSG is operated by Nextepic.inc. This MSG-specific information applies to MSG; the separate on-device face-analysis descriptions below do not describe how MSG processes uploaded photos. MSG processes account and device identifiers, profile information you provide, conversations, character memories, uploaded photos, purchase records, notification tokens, app interactions and diagnostics to provide and personalize the service, verify purchases, deliver notifications, understand app use, diagnose failures and prevent fraud. Advertising and attribution SDKs may process device identifiers and approximate location inferred from IP addresses. MSG conversations and photos you upload are sent to our backend and relevant AI service providers to deliver the requested features. MSG uses cloud hosting/storage, AI and voice services, store billing, analytics, diagnostics, attribution, push delivery and advertising providers, including AWS, OpenAI, Anthropic, ElevenLabs, Apple, Google/Firebase/AdMob, AppsFlyer, PostHog and, on iOS, Superwall, depending on the feature. MSG account and associated-data deletion Request deletion in the MSG chat menu or at https://docs.google.com/forms/d/e/1FAIpQLSeQAmPRtT29KwuseKHlrjvS1H8vKjrQ2KSXHscDa9XgNILn6A/viewform. You can also email [email protected] with the subject “MSG account deletion”. We may need to verify account ownership. The request covers the identified account's profile, conversations, character memories and uploaded photos. In-app requests close account access and record a request; closing the account does not mean associated-data deletion has already finished. Minimal store-transaction, refund, and duplicate-grant prevention records remain separate from account content. These minimum records are retained while MSG operates and until the related transaction-support and applicable legal retention obligations have ended after service closure. Store subscriptions must be managed through Apple or Google; deleting an MSG account does not cancel a subscription or automatically refund a purchase.
Existing privacy notice for other service features
PRIVACY NOTICE
Last updated March 02, 2025
This privacy notice for Nextepic.inc ("Company," "we," "us," "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Face Data Processing
Our Services include AI features that process your face data in real-time to provide interactive experiences. This face data processing occurs entirely on your device and includes:
Important: Face data is processed locally on your device only. We do not collect, store, upload, or transmit any face data to our servers or any third parties. Face data is immediately discarded after each session and is not retained in any form.
Sensitive Information. We do not process sensitive information except for face data as described above, which is processed locally and not stored.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.